VIAPROM at a Glance

          VIAPROM provides CRM Solutions to study and learn more about consumer behaviors and insights in order to develop stronger and longer-lasting relationships with Customers. It also offers the platform needed in order to build a State of the Art successful Digital Loyalty Program. With best-in-class VIAPROM CRM Solutions & Loyalty Management System, business can drill down and analyze data at micro level, create and execute unique customer engagement programs, effectively manage memberships and rewards, interact with customers across multiple channels and track loyalty system performance. Implementing a unified CRM solutions along with a Digital LOYALTY PROGRAM might involve considerable time and expense, but with VIAPROM you can implement the CRM Solutions and launch your own Digital LOYALTY PROGRAM on the fly backed by the most advanced technology.

Who Are We

21
Years of total
Market Experience
5
Countries in APAC
& MEA Region covered
180
Experts working
for the same Cause
8
Offices in India
and other Countries

We understand & manage the complex relations
between you and your Customer

At VIAPROM, we give your customers fascinating reasons to engage, spend more and become loyalist whilst increasing the bottom-line margins for your business. We give customers reasons to be committed. Let’s make them feel like “someone”, not just anyone. The customer’s data gets transformed into a personal profile, reflecting their objective and sensitive needs. Our Solutions helps to build a strong relationship with customers by providing a specialised experience, where every interaction is truly engaging, builds long term relations and overall a tale to tell. Our Modules inspires customers to purchase and spend more – letting them become the brand ambassadors among family, friends and in their social circuit. Lastly we strongly believe that more customers feel valued, the more valuable they become to the organisation. Thus we help to you acquire customers and transforming them into your Brand Ambassadors.

Leadership Team

VIAPROM is run by a team of successful professionals who have contributed in development as well as establishing various major brands in IT & ITES, E-Commerce, Telecommunications, Media, FMCG, Retail, Automobile and Services Sector. The exuberance of youth under the guiding arm of the experienced is the key to its spectacular growth in a short span.

JIMUT K MAZUMDER

CEO & Mananging Director

Under Jimut Mazumder’s stewardship, IPROM Group enjoys a position of leadership in all the sectors in which it operates. He is the Chief Architect for all our projects including VIAPROM, which has become new benchmarks for Customer Relationship Management Solutions & Loyalty Program Management. He has spearheaded many innovations in IT & ITES, Mobility and E-Commerce. He is also the Founder and Managing Director of IPROM Group. He has lead from the front and made brands like GETMYFOOD.COM, MOBIPROM and VIAPROM to reckon.

He is an accomplished executive with domestic & international experience in Operations, P&L oversight, multi channel product distribution and marketing involving both in start-up & growth operations. He is a results-oriented and a decisive leader with proven success in new market identification and strategic market positioning. Having a track record of increasing sales & growing bottom line while spearheading operational improvements to drive efficiency and reduce costs. Prior to his entrepreneurial venture, Jimut has had corporate stints with GMAC- A GM company, Allianz Bajaj, Jaya TV, MMSCDPL- a premier media distribution company in South Asia, engaged in distribution of major TV Channels across all Media platforms and last stint being at MPOWER- a Class A Telecom VAS Service provide as Business Head from July 2008. Jimut is an MBA (PGDM) from Institute of Modern Management, Kolkata

CHAITHRA K SUDARSHANA

Director - Group Operations

Chaithra KS is the Group Director of Operations & Human Resources Management Functions. She is responsible for drawing positive results from the resources and her core area of focus consist of Talent Acquisition, Talent Management, and Leadership Development. Being part of Leadership team she had been bestowed with the responsibility of making IPROM Group a great place to work and she had undoubtedly made IPROM Group a world class equal opportunity player. She dons many hats and also oversees the Legal and Administration Functions at IPROM Group. She also leads the Corporate Communication, PR and CSR initiatives of the Company.

With a cumulative work experience of more than 16 years, Chaithra had worked in Human Resource Functions of various organisations in different executive category. She was previously associated with N. Ranga Rao & Sons- makers of Cycle Brand Agarbatti in Mysore, Stride Softwares - a Bangalore based IT & ITES recruitment Company and her last stint has been as Head- Human Resources in MGAIPL a telecom VAS Service provider based at Bangalore. Chaithra received her MBA degree in Human Resources from Mysore University and she is a Commerce graduate from Karnataka University, Dharwad.

MAHABALESHWARA HEGDE

Director - Engineering

Hegde as we call him has more than two decades of experience in Engineering and new product developments. He is responsible for the creation of all the engineering, products and platforms. Hegde directs the Group's technology vision and is responsible for aligning IPROM Group’s various IT businesses’ technical competence with the emerging trends and futuristic technologies relevant to our services and the industry. Hegde is also responsible for IPROM Group’s Global alliances and related eco-system which helped to further group's technology leadership.

Prior to IPROM Group, Hegde had various stints in developing software products/application on various domains like Banking & Finance (EVRY Projects), Logistic, Retail, Healthcare and Security. He has been responsible for driving technology group in Java/JEE area by providing technology roadmaps and doing research and development in emerging JAVA/JEE, Cloud and other technologies. He has driven technology focus for 200 + team members’ technology group. He has been focusing on IT security and advanced Authentication Solution, IoT and IoT Enabled technology. He has worked with Europe, Nordic, US and Asia pacific regional customer (Australia, Japan, and India). Hegde received his Master of Computer Application from Indira Gandhi Open University New Delhi and also his Master of Business Management (IT) from National Institute of Management. Hegde is a TOGAF 9.0 Certified Enterprise Architect and has vast experience in Amazon Cloud, Google & Microsoft Cloud Platform.. His aspirations have always been leading the organization through innovations and through delivery excellence, mentor people and contribute to open source communities.

DEBABRATA CHATTERJEE

Director - Finance

Debabrata Chatterjee is the Chief Financial Officer at IPROM Group and heads the company’s global finance function. Prior to this role, Debabrata was Vice President, Finance at GETMYFOOD- Online Food Ordering Platform, group’s E-commerce division. He has been with the organisation since 2011 and is part of the core team.

With over 3 decades of experience, his areas of expertise and responsibility include financial accounting and reporting, revenue assurance, partnering with business on strategic initiatives, treasury management, systems implementation, taxation and investor relations. Prior to joining IPROM Group, Debabrata Chatterjee has worked with many Indian & Multinational organization in different capacities. Debabrata Chatterjee is a Chartered Accountant from ICAI and a Bachelor of Commerce from Calcutta University.

JIMUT K MAZUMDER
CEO & Mananging Director

Under Jimut Mazumder’s stewardship, IPROM Group enjoys a position of leadership in all the sectors in which it operates. He is the Chief Architect for all our projects including VIAPROM, which has become new benchmarks for Customer Relationship Management Solutions & Loyalty Program Management. He has spearheaded many innovations in IT & ITES, Mobility and E-Commerce. He is also the Founder and Managing Director of IPROM Group. He has lead from the front and made brands like GETMYFOOD.COM, MOBIPROM and VIAPROM to reckon. He is an accomplished executive with domestic & international experience in Operations, P&L oversight, multi channel product distribution and marketing involving both in start-up & growth operations. He is a results-oriented and a decisive leader with proven success in new market identification and strategic market positioning. Having a track record of increasing sales & growing bottom line while spearheading operational improvements to drive efficiency and reduce costs. Prior to his entrepreneurial venture, Jimut has had corporate stints with GMAC- A GM company, Allianz Bajaj, Jaya TV, MMSCDPL- a premier media distribution company in South Asia, engaged in distribution of major TV Channels across all Media platforms and last stint being at MPOWER- a Class A Telecom VAS Service provide as Business Head from July 2008. Jimut is an MBA (PGDM) from Institute of Modern Management, Kolkata

CHAITHRA K SUDARSHANA
CEO & Group Operations

Chaithra KS is the Group Director of Operations & Human Resources Management Functions. She is responsible for drawing positive results from the resources and her core area of focus consist of Talent Acquisition, Talent Management, and Leadership Development. Being part of Leadership team she had been bestowed with the responsibility of making IPROM Group a great place to work and she had undoubtedly made IPROM Group a world class equal opportunity player. She dons many hats and also oversees the Legal and Administration Functions at IPROM Group. She also leads the Corporate Communication, PR and CSR initiatives of the Company. With a cumulative work experience of more than 16 years, Chaithra had worked in Human Resource Functions of various organisations in different executive category. She was previously associated with N. Ranga Rao & Sons- makers of Cycle Brand Agarbatti in Mysore, Stride Softwares - a Bangalore based IT & ITES recruitment Company and her last stint has been as Head- Human Resources in MGAIPL a telecom VAS Service provider based at Bangalore. Chaithra received her MBA degree in Human Resources from Mysore University and she is a Commerce graduate from Karnataka University, Dharwad.

MAHABALESHWARA HEGDE
Director - Engineering

Hegde as we call him has more than two decades of experience in Engineering and new product developments. He is responsible for the creation of all the engineering, products and platforms. Hegde directs the Group's technology vision and is responsible for aligning IPROM Group’s various IT businesses’ technical competence with the emerging trends and futuristic technologies relevant to our services and the industry. Hegde is also responsible for IPROM Group’s Global alliances and related eco-system which helped to further group's technology leadership.

Prior to IPROM Group, Hegde had various stints in developing software products/application on various domains like Banking & Finance (EVRY Projects), Logistic, Retail, Healthcare and Security. He has been responsible for driving technology group in Java/JEE area by providing technology roadmaps and doing research and development in emerging JAVA/JEE, Cloud and other technologies. He has driven technology focus for 200 + team members’ technology group. He has been focusing on IT security and advanced Authentication Solution, IoT and IoT Enabled technology. He has worked with Europe, Nordic, US and Asia pacific regional customer (Australia, Japan, and India). Hegde received his Master of Computer Application from Indira Gandhi Open University New Delhi and also his Master of Business Management (IT) from National Institute of Management. Hegde is a TOGAF 9.0 Certified Enterprise Architect and has vast experience in Amazon Cloud, Google & Microsoft Cloud Platform.. His aspirations have always been leading the organization through innovations and through delivery excellence, mentor people and contribute to open source communities.

DEBABRATA CHATTERJEE
Director - Finance

Debabrata Chatterjee is the Chief Financial Officer at IPROM Group and heads the company’s global finance function. Prior to this role, Debabrata was Vice President, Finance at GETMYFOOD- Online Food Ordering Platform, group’s E-commerce division. He has been with the organisation since 2011 and is part of the core team.

With over 3 decades of experience, his areas of expertise and responsibility include financial accounting and reporting, revenue assurance, partnering with business on strategic initiatives, treasury management, systems implementation, taxation and investor relations. Prior to joining IPROM Group, Debabrata Chatterjee has worked with many Indian & Multinational organization in different capacities. Debabrata Chatterjee is a Chartered Accountant from ICAI and a Bachelor of Commerce from Calcutta University.

Newsroom

All the latest product news, company updates and media coverage for VIAPROM

Partners

Why should you Partner with VIAPROM?

There are multiple benefits in partnering with VIAPROM. Our comprehensive portfolio, superior domain knowledge, proactive customer care, delivery and strategic alliances with leading global Service Providers are a win-win proposition for our Partners. VIAPROM brings the benefit of various industry verticals to its customers. Focus on vertical segments brings the full benefit of our vertical domain knowledge and consequent design of customized solutions to our esteemed clients.

Key Advantages of Partnerships

Increased Bottom line from Additional Services offering to existing Clients

Comprehensive Product & Service Portfolio

Who should come forward to become our Partner

Retail Billing
Software Companies

Retail Billing
Software Resellers

Retail Point of Sales(POS)
Manufacturers

System Integrators & Solutions
Consultants for Retail Industry

Analytics & Marketing
Agencies

Retail Activation
Agencies

Security and Performance

Technology

A pioneer of real time technology and built on a State of the art platform, VIAPROM uses smart, fast and high capacity infrastructure to deliver the best service. VIAPROM’s secure auto scalable cloud based infrastructure handles tens of millions of requests per day. VIAPROM uses the world leading Content Delivery Networks and is specifically made to securely handle high traffic from any geography. Furthermore, we are gearing up our IPROM Network Access Centre (INAC) at Bangalore so that we will have an end-to-end view of all the services. This is driven by the fact that on occasion, even the best of the technologies do fail. In such an eventuality, our focus is on quickly and accurately identifying the source of the problem, and update with an estimate on the time to restore service. The focus is on creating a system that allows us to reach out to clients, rather than clients needing to call in to us.

Data Security


VIAPROM protects data for thousands of customers, making sure that their data is secure, backed up and confidential. We understand that we have a very big duty to protect customer data, and it reflects in our internal policies and procedure. Our Clients data is held securely on our servers. All communication between the servers and client (the user’s browser) is encrypted, so that data travelling over the public Internet cannot be intercepted and read. This is done using upto 256 bit SSL with extended validation, the same standards used by the Banks for Internet banking.

Confidentiality & Compliance


VIAPROM understands that customer data is completely confidential, is of high commercial value to its customers, and that its protection from leakage is paramount. We host data for thousands of users, many of them competitors of each other, and the exposure of their data could cause them severe financial loss. VIAPROM staff employment contracts reinforce the confidentiality policy, underlining that a policy breach is grave misconduct and calls for instant dismissal and further action under the purview of Cyber Laws of the country. In short VIAPROM has yet to suffer any breaches of customer confidentiality. IPROM GROUP which owns and operates VIAPROM is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. It is widely accepted that most data theft originates from within an organisation. The security of VIAPROM’s customers’ data is generally better than data held internally by the customer. Backups are automated and tested for the ability to restore and application continuity is assured. By holding the data off-site within our dedicated secure environment, our customers can minimize the risk of internal data theft and know that their data is completely protected

Social Responsibility

To substantially contribute for the economic and social development of the communities in which we operate. In doing so, we would like to build a better, sustainable way of life for the weaker sections of society and raise the human development index. At VIAPROM we believe that an organisation’s performance should be measured by its Bottom Line contribution to building, social, economic and environmental capital.

IPROM Group is one of the fastest emerging business house in India. It has diverse interest in the field of IT & ITES Services, E-Commerce Business, CRM Solutions, Mobility & Enterprise SMS Solutions. The Group began its journey in the summer of 2011 with corporate headquarters in Bangalore and offices in Mumbai, Kolkata, New Delhi, Chennai, Hyderabad, Pune and in all the major State Capitals across India, besides having points of presence in South Asia & Middle East. We harness the power of alliances and leading edge technology, combined with the ownership of a world-class network infrastructure, to create business-enabling end-to-end solutions. We bring the benefit of various industry verticals to our customers and partners. The exuberance of youth under the guiding arm of the experienced is the key to IPROM Group’s inorganic growth in a short span. The amalgamation of experience and resources is our main core strength which by itself is a lethal combination for the products and services we deliver. The Group has partnership with some of the world’s best known brands. Our wide ranging multi disciplinary businesses deliver solutions that touch the general mass at every walk of life. Every IPROM Group Business Division is a distinctive brand by its own identity and area of expertise. Their strength lies in harnessing intelligence, talent, and experience to bring the competitive advantage to all the stake holders in the process.